Build trust with customers through our products
Nichiban is working to strengthen its quality control system so that customers can use our products safely and with peace of mind. At the same time, we actively listen to the voices of our customers and work hard to improve our products for them.
Consideration for the safety and peace of mind of customers
The Nichiban Group is working to strengthen its quality control system so that we can deliver products that satisfy our customers. In addition to patrols at each production department for quality control, a quality environment meeting is regularly held as a general meeting to promote a system that can follow the production department so that our activities can function effectively. In addition, our quality system has been certified / registered according to the ISO9001 standard, and the self-declaration of cellotape has been implemented to prove that it conforms to the JIS standard.
Nichiban Group Quality Policy
A system that makes the best use of our customers' "voices"
The Nichiban Customer Relations Office responds to inquiries and suggestions about products from customers who regularly use Nichiban products, as well as from dealers and wholesalers. Valuable opinions received from customers are fed back to the relevant departments and used for further product development and improvements.
Comment from the Customer Support Department Staff
Inquiries and opinions received from customers are stored in an internal database and used for further development and improvements. At monthly meetings with the related departments, we share the number and content of inquiries then convey requests for improvement. The most important thing in our job is to get exactly what our customers are asking for. Sometimes we need to tell you not only the benefits of our products, but also the potential disadvantages. We would be glad if we could provide the right information to our customers and have them say, "I'm glad I gave a call to Nichiban."
